Overview

During the course, participants will explore the basics of effective communication, learning how to deliver clear and engaging messages. The 4 basic principles of successful communication and techniques for using language that inspires trust and collaboration will be explored. Through hands-on exercises, you will discover how to formulate strategic questions to guide conversations, improve active listening with empathy, and refine the use of nonverbal language to build strong and authentic relationships.

Lecturer

Anna Tagliapietra, a graduate in International Communication from the University for Foreigners in Perugia, and holds a Master’s degree in Marketing and Business Communication.

To date, he is a Lean Six Sigma consultant and is involved in consulting and training in marketing and strategic communication at large industrial entities as well as for SMEs. She specializes in Lean Office for business process improvement and the application of Lean Six Sigma methodology to transactional processes.

He also teaches learning techniques, speed reading, body language, sales techniques and public speaking.

Target audience

Team managers, supervisors and team leaders, Department or business unit managers, Project or business initiative managers, HR managers, Sales managers, Professionals who want to improve their communication, listening and motivation skills.